You received an email stating: "We have received only ._______ of the ._______ required for your payment."
What does this mean?
This message indicates that your transaction was incomplete—we did not receive the full amount required to process the payment. This can occur for a few reasons:
You may have forgotten to include the coin’s network transaction fee when sending the funds.
You may be using a cryptocurrency that only supports up to six decimal places, and failed to round up to the sixth digit, resulting in a slight underpayment.
What should you do next?
The email will specify the exact amount still needed to complete the transaction.
To finalize the payment, you can send the remaining balance from any wallet that has sufficient funds. Be sure to send it before the invoice times out.
Multiple wallets can be used, as long as all payments are sent to the correct address associated with your transaction.
If you do not wish to complete the payment, you may simply allow the transaction to time out.
If the partial payment is large enough (after deducting network fees), you will receive a follow-up email with information about a potential partial refund.
Once we receive the remaining funds, you will get another email confirming that the full payment has been received.
If a payment remains incomplete, you will continue to receive notifications about the partial amount received.
Should the full amount never be received, the transaction will expire, and you’ll be notified that the payment has timed out without the required funds. At this point, you will receive a refund for any partial payments you have sent.