You received an email stating: "We have received all required funds for your payment of..."
What does this mean?
This message confirms that your transaction has been successfully completed on our end. The payment has been fully received and forwarded to the merchant. From this point forward, any questions or issues related to the order must be directed to the merchant.
What should you do next?
Stay in communication with the merchant: If you are awaiting delivery of a product or service, follow up with the merchant directly regarding your order status.
Review the merchant’s FAQ and Terms of Service: Understanding the merchant’s policies and expectations can help clarify delivery times, refund policies, and other details.
Use the feedback system: Once you have received your product or service, please leave honest feedback to help other buyers and support accountability. Feedback can only be left after the order is complete.
Important Reminder:
CoinPayments never has access to or control over a user’s cryptocurrency. This means that only you, the user, have full control over your funds. As a result, we are unable to stop or reverse any transactions once completed.